How much does shipping cost?

United States: standard shipping is $10 USD for 1 item (6-10 business days). Express shipping is $60 USD (4-6 business days).

Free standard US shipping on orders of 2+ items, and every Style Pack ships free on its own.

Orders to be shipped within Hong Kong are eligible for free shipping.

For all other countries, standard shipping rates are shown at checkout. All express shipping is $60 USD.

When can I expect my order?

Orders are dispatched twice a week, on Tuesdays and Thursdays. Orders placed before 1pm Hong Kong time (HKT) on a dispatch day go out that day; later orders go out on the next dispatch day.

US standard delivery takes 6-10 business days; US express delivery takes 4-6 business days. Estimated delivery times are listed below. Please note business days exclude weekends and holidays.

What forms of payment do you accept?

We accept Visa, Mastercard, American express, Paypal, Google Pay and Apple Pay.

Do I need to pay customs charges and taxes, if any?

Yes. Please note that all taxes, customs and import charges are to be paid by the purchaser. Please refer to your country specific information. As a Hong Kong-based company, we do not include customs or tax charges in our pricing and shipping fees, and are therefore not liable for your country's imposed tax or fees.

What is your return/exchange policy?

Please email hello@kitdo.co with your order number and your issue to process the return/exchange. You can request a return or exchange within 14 days of delivery. Please note that the purchaser must bear the cost of the return shipment.

Due to the newness of the product, we encourage you to play as much as possible with the endless ways KITDO can transform your wardrobe. Be creative!

I received my order but it is faulty / damaged / incomplete / containing a wrong product. How can I get a return / exchange?

Please email hello@kitdo.co as soon as you discover that your order is not as you expected and we will reply as soon as possible.

If you have received a damaged or faulty product, please send us your receipt, online order number, and a picture showing the issue to process a return/exchange.

Tracking indicates that my order has been delivered but I did not receive it at all. What should I do?

If you have not received your order yet the tracking status shows that it has been delivered, you may contact the carrier to assist in locating your items. We do not have control over the item once it is passed over to the carrier, but if the problem persists, please email hello@kitdo.co with your online order number and we will assist you to the best of our ability.

I am experiencing problems with the website. What should I do?

We apologise for any inconveniences you may experience on our website. Please contact us at hello@kitdo.co and we will assist you with our best effort.

Which countries do you ship to?

We currently ship to the following countries:

If your country is not listed in the shipping options, please contact us at hello@kitdo.co and we'll be happy to assist you with your order.