How much does shipping cost?

United States: standard shipping is $10 USD for 1 item (6-10 business days). Express shipping is $60 USD (4-6 business days).

Free standard US shipping on orders of 2+ items, and every Style Pack ships free on its own.

Orders to be shipped within Hong Kong are eligible for free shipping.

For all other countries, standard shipping rates are shown at checkout. All express shipping is $60 USD.

When can I expect my order?

Orders are dispatched twice a week, on Tuesdays and Thursdays. Orders placed before 1pm Hong Kong time (HKT) on a dispatch day go out that day; later orders go out on the next dispatch day.

US standard delivery takes 6-10 business days; US express delivery takes 4-6 business days. Estimated delivery times are listed below. Please note business days exclude weekends and holidays.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, PayPal, Google Pay and Apple Pay.

Do I need to pay import duties or taxes?

US orders: KITDO covers US import duties, so there are no duties or fees to pay on delivery.

Other countries: orders ship from Hong Kong, and any local import duties and taxes are not included in our prices or shipping fees. These are paid by the recipient. Rules vary by country, so check with your local customs office if you're unsure.

What is your return/exchange policy?

Please email hello@kitdo.co with your order number and your issue to process the return/exchange. You can request a return or exchange within 14 days of delivery. For change-of-mind returns, return shipping is paid by you. If your item is faulty or damaged, or we sent the wrong item, we'll cover return shipping or send a replacement. Original shipping charges are non-refundable. Full details in our Refund Policy.

Have fun experimenting with all the ways KITDO can transform your wardrobe! To return an item, please keep it in its original condition and packaging.

I received my order but it is faulty / damaged / incomplete / containing a wrong product. How can I get a return / exchange?

Please email hello@kitdo.co within 14 days of delivery with your order number and a short note about the issue. A photo helps us improve, but it isn't required. We'll offer a replacement, an exchange or a full refund, and we'll cover return shipping.

Tracking indicates that my order has been delivered but I did not receive it at all. What should I do?

If tracking shows your order as delivered but it hasn't arrived, please check with neighbours and your building first, then contact the carrier to assist in locating your items. We do not have control over the item once it is passed over to the carrier, but if the problem persists, please email hello@kitdo.co with your online order number and we will assist you to the best of our ability.

I am experiencing problems with the website. What should I do?

Sorry about that! Email us at hello@kitdo.co with what you were trying to do and we'll sort it out.

Which countries do you ship to?

We currently ship to the countries below. The options for your address are always shown at checkout.

Can't see your country? Contact us at hello@kitdo.co and we'll be happy to assist you with your order.