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We want you to love your KITDO. If it isn't right for you, we're here to help.
You can request a return or exchange within 14 days of delivery. Items must be in their original condition, with all packaging.
Email hello@kitdo.co with your order number and a short note about the issue. We reply within 1–2 business days. Please contact us before sending anything back. We'll give you the return address and instructions. Returns sent without contacting us first may not be processed.
If your item is faulty or damaged, or we sent the wrong item, we'll cover return shipping or send a replacement. For change-of-mind returns, return shipping is paid by the customer. Original shipping charges are non-refundable.
Once we receive and check your return, we'll refund your original payment method within 5 business days. Your bank may take a few extra days to show it.
If your KITDO arrives damaged or isn't working as it should, email us within 14 days of delivery. A photo helps us improve, but it isn't required to get help. We'll offer a replacement, an exchange or a full refund.
Want a different finish or style? We're happy to swap it, subject to stock.
If something isn't right, please email us first at hello@kitdo.co. We can almost always resolve it faster than a bank dispute.
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